Most orders are sent out the same day using a 24 hour service. However, sometimes delivery may be delayed for a variety of reasons (such as snow, bank holidays, or unexpectedly high demand), in such cases delivery may be within 2-5 working days of placing an order - please email us using firstname.lastname@example.org if you need an item urgently.
If any item on your order is out of stock we will contact you and advise you of the expected delay. You will be given 4 options.
1: Cancel the entire order.
2: Wait for the entire order to be delivered.
3: Take delivery in stages (this will incur extra postage charges).
4: Change the order for suitable alternatives so that we can dispatch immediately.
Delivery is made by either Royal Mail or UK Mail.
Shipping charges are automatically calculated using the volumetric weight of the package.
The calculated volumetric weight and shipping cost will appear during chechout. If you think this price is incorrect please give us a call on 01603 418 408 - the computer is perfect, the human inputing the weights isn't.
Discounted shipping is for the first 25 volumetric kilos only. Consignments above that weight will be charged a carriage fee for the additional volumetric weight only.