If goods are faulty, broken or different from those ordered, please contact us within 10 days of receiving your order. We will replace the goods free of charge including postage or alternatively give you a full refund if you so wish. Please Note: It is very important that you return broken goods in order to receive a replacement or refund. We will cover the cost of the return postage once the goods are with us. Photographic images of damage may be acceptable in some circumstances. Refunds (including postage) will be placed directly into the consumers credit card once the goods have been returned in good condition. Distance selling regulations also provide for the customer to cancel an order up to 14 full working days after the day of delivery for any reason whatsoever. The customer will bear the postal cost of returning the goods to us. Please note: food items such as beer and wine kits which contain perishable and temperature sensitive ingredients such as yeast are expempt from this regulation as they cannot be resold to the public as a safe food item that has not been tampered with or rendered unusable through exposure to heat.
Cancellations should made either by emailing firstname.lastname@example.org.
Please make sure that you recieve confirmation of the cancellation. Telephone cancellations will not be accepted.
Please report non-delivery of goods within 14 days of a shipping notification being issued. If you do not contact us within 30 days the order will be deemed legally complete and refunds / replacements will not be possible.
Discount Brew strives to conform with the UKs Consumer Contracts Regulations 2013.
Trade Sales: Please note, B2B (trade) sales are not returnable unless damaged.
Technical equipment can vary from batch to batch. Labels can also be updated and modernised.